Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@taawla.com. 

For any general questions or concerns about any Fil products that you have purchased, you can contact us at hello@taawla.com.

Damages and issues
Please inspect your order upon receipt. If you find the item is defective, or damaged or if you receive the wrong item, please contact us immediately at hello@taawla.com so we can investigate

Refunds
Once we have received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. This does not take into account any additional time required by your bank or credit card company to process and post the refund from their side.

If more than 20 business days have passed since we’ve approved your return, please contact us at hello@taawla.com.